October 27, 2008

This week Carla Kearns will be posting a series of observations made during her visit to both Hong Kong and the Hong Kong Forum.
I’m writing to you from somewhere over the arctic on my first trip to Hong Kong in almost 3 years, and my first to participate in the Hong Kong Forum. A 3-year gap in visiting an Asia city is like a generation as they tend to change and grow extremely quickly. I used to visit Hong Kong fairly frequently in the 1990s when I was working in Taiwan and it has always been one of my favourite cities: so incredibly dynamic, atmospheric, and breathtakingly beautiful.
I am looking forward to a few days to unwind, explore, and get caught up on jet lag before the Forum starts. If you are doing business in Asia, you simply cannot be at your best if you fly in for a few meetings and then leave, especially when trying to establish business initially. More than just getting over the jet lag, it makes a big difference to stay for a few extra days to get to know the place, the people, and the business game here. Hong Kong can be disorienting on your first visit – China even more so – but when you take the time to catch your breath and observe the environment you are better prepared, no matter what sector you’re in.
Apart from reconnecting to this place I love, I do have some professional goals on this trip. At the Forum I am hoping to connect with global companies who are having breakdowns in both processes and success due to a lack of understanding in bridging cultural differences. My business, TLI-The Mandarin School, provides China business culture and intelligence training and consulting services. Although we do a great deal of China business etiquette training, lately I have been working with internal teams who will never set foot in China but speak and correspond with clients there more and more and need to understand how to be effective communicators and how to modify their internal processes. There are approximately 400 companies represented at the Forum from around the world and it should be a great opportunity to share and connect. I’ve just brought in a French-speaking trainer (actually he is fluent in French, English and Mandarin) and it would be great to expand our market to French-speaking regions and countries.
Beyond those tangible business goals, I intend — in an existentialist sort of way — to just “be” in Hong Kong to get my finger on the pulse after a few years away.
For this blog I am looking forward to reporting back on what Canadian companies are doing in Hong Kong and China. What do Hong Kong consumers think of Canadian products? Can we see them on the shelves? What are Canadians known for? What business opportunities in Hong Kong are hot? The general sentiment is that Canada is lagging behind other countries in doing business in Asia, so I intend to check out whether that is true, and if so, get a sense of why. I do know, however, that Canada is the by far the best represented country at the Hong Kong Forum most years, so we’re doing a pretty fair job in that respect.
I encourage you to share your own stories in the comment section below, or ask specific question about what I’ve reported on. This is a discussion that sould be ongoing for Canadian companies.
Photo by dfbarrero.
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